Friday, April 22, 2016

Blog #5: The Impact of Stress and Burnout in Tech Jobs

Introduction

            With an increasing number of job employment for tech engineers, stress and burnout are increasing as well. Stress is the beginning that leads to the final stage, burnout. Stress is a condition that an individual feels when they cannot handle situations and emotions anymore but still have hope that it will be better and can be overcome. On the other hand, burnout is similar but less engaging and more deadly. Stress may kill an individual prematurely and can lead to anxiety, but burnout may make life not worth living anymore, and leads to detachment and depression. In short, there is still hope in stress, but not in burnout. These conditions are more prevalent in tech jobs.

Overview of Tech Burnout
            With tech jobs being around-the-clock on-call, knowledge orientated work, and quick-thinking solutions to business issues; researchers found that the rate of burnout is significantly higher among technology professions. This career lifestyle creates dangerous work exhaustion, which is a major trigger to depersonalization and diminishing achievements (Cook, 2015). Burnout is categorized in many different models, but the focus is on three components that drive burnout. The three are first is emotional exhaustion, second is depersonalization, and third is inefficacy.
            The most common factors to burnout that an individual is prone to work overload. Two classified types of work overload that tech workers face are either quantitative or qualitative. Quantitative overload is amount of work that must be finish in a short timeframe. Qualitative work occurs when the job requirements exceed skill level. Both of these factors are prominent in tech jobs. With quantitative and qualitative work overload, techies (short for tech workers) face exhaustive time pressure that can cause a variety of physiological, psychological, and behavioral strains. If not properly dealt with, work overload may lead to fatal mental and physical health issues, such as depression, accidents, fatigue, and other negative consequences. For the body to cope with work overload, techies are most likely to feel a distance from their work and themselves along with developing cynical attitudes, which are part of many characteristics of burnout (Cook, 2015).
             When working at tech companies, tech workers do not have the freedom to choose their projects and work. They are often working based on whichever job description requirements that fits their skills, and work based on what is assigned to them. A lack of participation in decision-making has been shown to cause work exhaustion, which is also a link to making depersonalization, second component of burnout (Cook, 2015).

            Another skillset that techies must handle are quick to learning ongoing new technology and computer languages. This is all done all their own without support from their supervisors and coworkers. From this lack of support in the work environment, workers, later on, have poor performance, and unpleasant encounter with others when there is less feedback (Cook, 2015). Without any affirmation, there is a lack of personal accomplishments, also known as inefficacy that is the third component of burnout.
Risk Factors for Burnout

             Burnout leads to diseases, psychological damage, and physical strains. To elevate towards burnout, risk factors depends on gender, age, education, occupational grade, and martial status in the work force (Ahola, 2007). A majority of tech workers who are under the age of 35 years old, receives a bachelors or higher, single, and working for more than five years in a high position are more sooner to reach burnout as the work years continue. If a worker was to be female, over 35 years old, only bachelors or less, low work position, and married, they are more likely to burnout sooner and would not make it to five years in the position. Being a tech worker is so stressful that there must be time to devote their mind and body to the job to reach longer years in the job and avoid burnout (DePasquale, Polenick, Davis, Moen, Hammer, & Aleida, 2015).
Personal Experience and Thoughts
             I already feel stress from college workload that require coding. If this continues in the workforce as I age, I think that I would burnout unless I prevent it by building and maintaining a healthy mind and body. 

Work Cited:
Ahola, K. (2007). Occupational burnout and health. People and Work Research Reports 81.
https://www.tsr.fi/tsarchive/files/TietokantaTutkittu/2006/106382Loppuraportti.pdf.
Cook, S, PhD. (2015). Job Burnout of Information Technology Workers. International Journal
of Business, Humanities and Technology, 5(3).
DePasquale, N., Polenick, A. C., Davis, K. D., Moen, P., Hammer, L. B., Almeida, D. M. (2015).
The Psychosocial Implications of Managing Work and Family Caregiving Roles: Gender
Differences Among Information Techonology Workers. Journal of Family Issues, 1(25).

Friday, April 8, 2016

Blog #4: Phone Security

Introduction
In the previous months, news have been circulating about the FBI requesting Apple to unlock the San Bernardino shooter's iPhone to reveal information about any other terrorist attacks. However, Apple cannot do that for it goes against their privacy policy. It would have been fine if they had access to one phone but unlocking an iPhone is similar to finding a key to unlock every iPhone. This news has caused many debates among the internet of whether or not Apple should help.

"Apple should help the FBI."
Those who believe Apple should help the FBI unlock the phone believe it should be an easy task for Apple for they created it. Even professionals who are well-versed in the information security concepts believe so, too. According to Dr. Thomas Austin, a SJSU assistant professor, believe that the FBI's request is reasonable but the major concern is that anyone can have access to it. With his analogy that if there was a house key under the mat, how would you know who would have access to it?

"Apple should not help the FBI."
There are those who believe Apple should not help the FBI because it is not simply that easy to unlock it. According to Tim Cook, Apple's CEO, unlocking the shooter's phone is the "equivalent to creating cancer." By helping the FBI, this is a slippery slope to endangering public safety and privacy. If Steve Jobs was alive, he would have done the same. Apple would have most definitely helped if the FBI had contacted Apple earlier on the case, where they are able to access the iPhone's iCloud to retrieve information, and all these troubles would have been avoided.

I think...
The government should not have access to every citizen's privacy even if it is for our potential safety. The idea of the government authority accessing anyone's information does not give citizens freedom and private space to express themselves. It is a violation and causes discomfort for everyone to be able to express individuality when knowing that the government will always have eyes somewhere watching us. So, I do not think Apple should help the FBI, and anyone working for Apple who thinks their company should help may want to consider applying here: applerejects.com. Eventually, the court order is for Apple to help the FBI but the FBI was later able to unlock from the help of a third party, not Apple. If I had not known this information, I would still stand with Apple's choice.

Work Cited
1. ABCNews. "Tim Cook Says IPhone-Cracking Solution Is 'Software Equivalent of Cancer'" YouTube. YouTube, 25 Feb. 2016. Web. 08 Apr. 2016.
2. "FBI Has Accessed San Bernardino Shooter's Phone without Apple's Help."Washington Post. The Washington Post, n.d. Web. 08 Apr. 2016.
3."Judge Orders Apple to Unlock San Bernardino Killer's Phone." NBC Bay Area. N.p., n.d. Web. 08 Apr. 2016.